Job Introduction
Work Planner (Compliance)
Salary: £30,971 - £33,088 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Fixed Term Contract (Until March 2026) Full Time, 37 hours per week
Closing Date: 11th June 2025
Interview Date: 20th June 2025
Are you highly organised, thrive in a fast-paced environment, and passionate about keeping homes safe? Join our team as a Work Planner and play a vital role in ensuring our properties meet critical building safety standards — from gas and electrical checks to asbestos and fire risk assessments.
As a key member of our Compliance Team, you’ll be responsible for efficiently planning and scheduling both planned and reactive works across our building compliance functions. Using our DRS scheduling system, you’ll manage engineers’ diaries, respond to urgent requests, and ensure services are delivered on time and to a high standard.
Flexible working is required to meet the demands of the service which operates between 8am and 6pm. Your manager will advise you in advance when the team is required to start and finish work. Your normal start and finish times may be varied from time to time at the discretion of your manager
Main job responsibilities:
- Ensure engineers have work planned into their diary efficiently via use of our scheduling system (DRS), manually intervening with DRS where required.
- Ensure planned programme work (i.e. gas servicing and EICRs) are scheduled into engineers’ diaries effectively and in line with internal KPIs and regulatory requirements.
- To deal, on a daily basis, with emergency jobs, non-appointed tasks, variations, follow-on jobs, carded, cancelled and suspended jobs.
- By working closely with engineer Team Leaders, ensure engineers are working efficiently, challenging engineers where required and highlighting anomalies to the engineer Team Leaders.
- To be first point of call for Customer Services colleagues if a work scheduling or appointment problem or query occurs.
- To liaise and speak with customers if they have a planning and scheduling query, taking the necessary action to resolve the customer query.
- To be a point of contact for any planning and scheduling queries from engineers and engineer Team Leaders.
- Monitor and respond to tasks allocated to the Planning (Compliance) Team.
- Work closely with the Admin (Compliance) Team to ensure customers are informed of their appointments, where necessary.
- Supporting with no access cases, by attempting to contact the customer to gain access and supporting with legal and court bundles.
- Carry out user acceptance testing for system upgrades, giving feedback and suggesting improvements if required.
- Reconcile large amounts of planning related data.
We're looking for someone who has:
- A good knowledge and understanding of planning and scheduling software or systems.
- Knowledge of Electronic Data Management Systems.
- A qualification at Level 2 in English and Maths or equivalent.
- An understanding of building compliance legislation.
- Experience working within an assets/ maintenance function.
- An understanding of the construction industry and the use of trade skills in property maintenance.
- Strong evidence of producing statistical information and reports using computerised and manual systems.
- Significant experience of the planning and control of a high volume of work orders
- Experience dealing with customers and challenge where necessary in a calm and respectful manner.
- The ability to review workflows and suggest improvements and efficiencies.
- Experience of liaising with sub-contractors and other suppliers to programme jobs.
- The ability to work as part of a team as well as on your own initiative.
- Strong attention to detail and analytical skills.
- A good eye for detail and enjoy following process to ensure our legal obligations are met.
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2024. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
