Job Introduction
Revenue Support Assistant
Salary: £31,777 - £34,398 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Full Time, Permanent, 37 hours per week (minimum two days in the office)
Closing Date: 20th June 2025
Interview Date: 2nd July 2025
Are you a detail-driven finance professional who thrives in a fast-paced environment?
Do you enjoy reconciling figures, spotting anomalies, and making sure every penny is accounted for?
We’re looking for a Revenue Support Assistant to join our Finance team. You’ll play a key role in ensuring the accuracy, timeliness, and integrity of rent-related transactions across our systems. From allocating rent receipts to reconciling accounts and supporting customers with finance queries, you’ll help keep everything running smoothly behind the scenes.
Main job responsibilities:
- Complete appropriate calculations and reconciliations to ensure that customer rent and service charges are applied to MIS in an accurate and timely manner.
- Post all receipts and appropriate rent adjustments in an accurate and timely manner.
- Maintain the rent suspense account, allocating payments and rent refunds on request.
- Ensure that customer related charge increases are applied correctly to MIS accounts and undertake the recalculation of direct debits.
- Ensure proper controls are in place and monitored to ensure integrity of Direct Debit, Allpay, Universal Credit, Housing Benefit and Recovery, Discretionary Housing Payments (DHP), standing orders, cash and cheque transactions.
- Reconcile MIS and OPEN accounts to ensure integrity of the rent accounting systems, resolving accounting errors or identifying system errors which need further resolution.
- Undertake self-audit procedures to ensure compliance to Financial Standing Orders with relevant policies and procedures, including cash handling, vouchers and any other requirements.
- Liaise with customers and colleagues to provide information relating to accounting transactions and to deal enquiries ensuring compliance with GDPR regulations.
- Promote cost-effective methods of payment or service enhancements and assist in the development of new processes and procedures to ensure continuous improvement and VFM.
- Undertake other duties from time to time commensurate with the role as directed by senior colleagues within the finance team.
We're looking for someone who has:
- An accounting qualification (e.g. AAT) or appropriate relevant experience (desirable).
- Ability to develop and undertake effective control systems including reconciliation of accounts, and to understand the impact of transactions on other areas within Finance and other departments.
- Experience in a high-volume transaction processing environment.
- Good customer service skills.
- Good IT skills and ability to create, analyse and interpret data from various systems.
- The ability to interpret and work to policies and procedures.
- Ability to communicate effectively both verbally and in writing.
- Ability to work under pressure, prioritising workloads appropriately to produce results to deadline.
- Knowledge of accounting, audit and reconciliation techniques.
- It is desirable to have experience in a housing or rent accounting environment.
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2024. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
