Job Introduction
Planning Team Leader
Salary: £33,088 - £35,690 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Permanent, Full Time, 37 hours per week
Closing Date: 20th August 2024
Interview Date: 4th September 2024
Are you an experienced Work Planner, with experience of leading a team of Work Planners and Administrators? Do you thrive off a busy, fast paced environment… are you a self-starter motivated by problem solving and getting the best outcome for our customers?
If so… read on!
We have an exciting opportunity for a Planning Team Leader to join our Home Maintenance Services Team to manage the day to day running of the Repairs Planning Team. The majority of the role will be managing our Responsive Repairs appointments, ensuring we’re adhering to our KPIs and service level agreements, as well as supporting our Voids and Specialist Repairs (i.e. section 11) work streams.
You’ll need to be comfortable with a range of systems (such as DRS, CRM and Microsoft Office Applications), and be able to analyse a large volume of appointment and job (work in progress) data to ensure resource planning to remain compliant with our service level agreements.
We’ll also need you to have great communication skills, both with customers, your direct team and with other areas of the organisation – working collaboratively is key.
Given the nature of our Repairs service, we’ll need you to be flexible with your working pattern as you’ll be expected to work between the hours of 8am and 6pm in line with business need. Of course, we’re willing to give some of that flexibility back and operate hybrid working.
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
As a proud member of the Sunday Times Best Places to Work 2024, we are committed to creating an inclusive and dynamic workplace culture. Our dedication to excellence extends beyond providing quality housing solutions; we strive to empower our employees to make a meaningful impact in our communities.
Equality, diversity and inclusion
It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.
We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.
We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.
For more information, read the full job description, visit www.whg.uk.com and read Our 2030 Plan
