Job Introduction
Planning Team Leader
Salary: £33,088 - £35,690 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Permanent, Full Time, 37 hours per week
Closing Date: 26th November 2024
Interview Date: 5th December 2024
Are you an experienced Work Planner, with experience of leading a team of Work Planners and Administrators? Do you thrive off a busy, fast paced environment… are you a self-starter motivated by problem solving and getting the best outcome for our customers?
If so… read on!
We have an exciting opportunity for a Planning Team Leader to join our Home Maintenance Services Team to manage the day to day running of the Repairs Planning Team. The majority of the role will be managing our Responsive Repairs appointments, ensuring we’re adhering to our KPIs and service level agreements, as well as supporting our Voids and Specialist Repairs (i.e. section 11) work streams.
You’ll need to be comfortable with a range of systems (such as DRS, CRM and Microsoft Office Applications), and be able to analyse a large volume of appointment and job (work in progress) data to ensure resource planning to remain compliant with our service level agreements.
We’ll also need you to have great communication skills, both with customers, your direct team and with other areas of the organisation – working collaboratively is key.
Given the nature of our Repairs service, we’ll need you to be flexible with your working pattern as you’ll be expected to work between the hours of 8am and 6pm in line with business need. Of course, we’re willing to give some of that flexibility back and operate hybrid working.
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2024. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
