Job Introduction
Compliance No Access Officer
Salary: £30,971 - £33,088 + £1000 car allowance and excellent benefits
Location: Walsall, West Midlands
Contract: Fixed Term Contract (6 – 12 months) Full Time, 37 hours per week
Closing Date: 8th April 2025
Interview Date: 18th April 2025
Are you a proactive problem-solver with excellent communication skills? We’re looking for a Compliance No Access Officer to help ensure 100% landlord compliance by securing property access for essential safety checks and maintenance.
In this role, you’ll work closely with customers—including those refusing access—building positive relationships while ensuring compliance with legal and safety regulations. You’ll conduct site visits, liaise with tenants, hand-deliver legal notices, and escalate access issues as needed.
This role requires flexible working to meet service demands. You will work 37 hours per week, with your manager advising you in advance on required start and finish times, which may vary as needed. Additional hours may also be required in line with operational needs.
If you’re resilient, customer-focused, and ready to make a real impact in building safety, apply today!
Main job responsibilities:
- To support and collaborate with the Building Safety Managers, planners and other key stakeholders to achieve 100% landlord compliance across all activities.
- Demonstrate excellent levels of customer service, including with those customers who may refuse access.
- Improve the customer experience through the consistent achievement of high levels of customer satisfaction and improving service delivery through lessons learned and information gathering
- Liaise with customers and colleagues by telephone (or other media) throughout the day, to ensure that all appointments and target dates are met and Key Performance Indicator targets achieved.
- Carry out daily site visits and various times of the day to secure appointments
- Promote the Health and Safety, Environmental, Quality, Standards and Compliance agendas within the business.
- Information gathering via site visits and system interrogation
- Hand deliver legal letters and warrants.
- Ensure all completed works comply with current regulations and legislative requirements.
- Undertake daily drills for relevant compliance areas to identify any overdue repairs/cyclical servicing taking positive action to remediate in a timely manner
- Work in accordance with whg policies and procedures.
- Act at all times in the interests of whg and its customers.
- Actively promote and demonstrate whg’s values including our dedication to equality and inclusion.
We're looking for someone who has:
- A good understanding of health and safety legislation and landlord legal obligations to ensure a safe working environment for colleagues and customers
- Excellent verbal and written communication skills
- Excellent planning, organisational and analytical skills
- The ability to prioritise and liaise with other teams
- Able to provide a high level of courteous, professional customer service
- Proficient in MS Office
- Inquisitive, problem-solving nature
- Resilient, tenacious
- Full, clean driving licence
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2024. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
