Job Introduction
Neighbourhood Impact Officer
Salary: £26,959 - £28,563 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Full Time, Permanent, 37 hours per week
Closing Date: 11th April 2025
Interview Date: To be confirmed
We have an exciting opportunity for a Neighbourhood Impact Officer to join our Neighbourhood Services team. If you are a hardworking individual who takes pride in your work and enjoys engaging with customers, then this role could be for you. You will make sure that our estates are kept to a high standard by working to targets and carrying out regular inspections to ensure that they are being kept clean, clear and in good repair.
What you’ll do:
- Deliver a scheduled, responsive and project-based service whilst promoting a culture where customers respect their community and neighbourhoods.
- Achieve neighbourhood and community improvements that enable local people to enjoy the place in which they live.
- Maintain and improve neighbourhoods/housing estates, taking prompt and effective action to ensure that whg communities are a great place to live.
- Take an active part in promoting and getting involved in community and resident engagement.
- Address concerns about waste management, encouraging customers to actively participate in keeping their estates clean and tidy.
- Assist in the provision of housing management and estate-based services which will involve site inspections, litter picking and hazard reporting.
- Undertake daily manual handling tasks, such as moving large bins, heavy bags, and large bulky items.
- Carry out minor repair work, ensuring the health and safety of whg customers.
- Work in accordance with whg policies and procedures relevant to the nature of the role.
We're looking for someone who has:
- A full, UK driving licence (no more than 6 points), with previous experience of driving a transit van.
- The ability to undertake manual handling tasks, minor repairs, and perform what can be a physically demanding role in all weathers.
- The ability to communicate effectively with internal and external colleagues, customers, local groups and partner agencies.
- Good IT skills which include the ability to confidently use all Microsoft Office applications.
- Experience of dealing with customers face to face in one-to-one situations, and the ability to handle pressure and conflict in a calm and confident manner.
- The ability to work effectively within a team as well as independently when required, demonstrating self-motivation and reliability
What’s in it for you?
Working at whg means being part of a team that values flexibility, professional development, and a positive workplace culture. We offer:
- A competitive salary
- 27 days of annual leave (plus Christmas shut down)
- Access to an annual leave purchase scheme
- Participation in the defined benefit Local Government Pension Scheme or a choice of another great pension scheme
- A health cash plan to enhance your wellbeing and claim back costs of prescriptions, eye care, dental and complementary therapies
- A range of shopping and leisure discounts
- Structured learning and development opportunities
- Automatic membership of Colleague Voice
- A friendly workplace environment and commitment to work-life-balance
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2024. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website at www.whg.uk.com to learn more and apply.
