Job Introduction
Customer Service Advisor
Salary: £26,158 - £27,762 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Full Time, 37 hours per week
Closing Date: 28th August 2024
Interview Date: 10th September 2024
We have an exciting opportunity to join our Customer Services Team full time as a Customer Service Advisor, to handle customer queries across many channels, as well as providing face to face service on our reception desk.
What you’ll do:
- Handle a range of customer enquiries across a variety of channels, including telephone, email, social media and other digital platforms.
- Provide a face to face service to customers who visit our main office reception, supporting them with using whg’s self-service platforms where appropriate.
- Deliver an excellent level of service to all customers, ensuring that enquiries are resolved in a timely and professional manner at first point of contact
- Work collaboratively and pro-actively with other service areas to find solutions to complex customer enquiries to ensure customer needs are met
- Challenge inefficient processes; making recommendations for improvements and attending cross functional workshops to discuss changes.
We're looking for someone who has:
- A good standard of education.
- Experience of working in a customer facing role either over the telephone or face to face.
- Excellent communication skills, both verbal and written, with the ability to communicate with customers and colleagues in a clear and easy-to-understand way.
- Strong problem solving and analytical skills, with the ability to ensure all enquiries are dealt with effectively and confidently to a satisfactory resolution.
- The ability to handle pressure, sensitivity and conflict in a calm and confident manner, an empathetic and positive approach to all issues whilst managing customer expectations.
What’s in it for you?
Working at whg means being part of a team that values flexibility, professional development, and a positive workplace culture. We offer:
- A competitive salary
- 27 days of annual leave (plus Christmas shut down)
- Access to an annual leave purchase scheme
- Participation in the defined benefit Local Government Pension Scheme or a choice of another great pension scheme
- A health cash plan to enhance your wellbeing and claim back costs of prescriptions, eye care, dental and complimentary therapies
- Access to a car leasing scheme
- A range of shopping and leisure discounts
- Structured learning and development opportunities
- Hybrid working environment
- Automatic membership of Colleague Voice
- A friendly workplace environment and commitment to work-life-balance
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2024. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website at www.whg.uk.com to learn more and apply.
