Job Introduction
Customer Repairs Planner
Salary: £30,971 - £33,088 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Full Time, Permanent 37 hours per week
Closing Date: 3 July 2024
Interview Date: 12 July 2024
Do you have excellent customer service skills, with some understanding of planning and scheduling? Do you thrive in a busy, fast paced environment, motivated by delivering a high-quality service to customers as well as achieving KPIs?
If so, this could be the perfect opportunity for you!
We’re looking for a Customer Repairs Planner to join our busy Home Maintenance Services Team to plan and schedule a range of repairs appointments for our customers. You’ll be responsible for managing the diaries for a number of trades colleagues to ensure customer repair appointments are booked in (and re-scheduled if necessary), ensuring trades colleagues use their time efficiently and that customers receive a quality repairs planning service.
You’ll need to be able to communicate effectively with a range of people from our customers, to trades colleagues, to Team Leaders and contractors – though a range of different channels. Good IT skills are a must, although it isn’t essential that you have DRS (our Planning system) experience, we can teach you that.
Sound like the role for you? Click here to read the fully job description and apply today!
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
Our benefits
A competitive salary
27 Days annual leave
Access to the annual leave purchase scheme
Christmas close down
Flexible working
Health cash plan
Access to learning and development opportunities
A range of shopping and leisure discounts
Access to a car leasing scheme
Access to a choice of two pension schemes
A generous LGPS pension scheme
About us
Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. The Strategy focuses on three key themes that help us support our colleagues to make a difference to our customers, the communities we serve and to themselves.
It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.
We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.
We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.
For more information, read the full job description and visit www.whg.uk.com and read Our 2030 plan - whg (shorthandstories.com)
