Job Introduction
Customer Repairs Planner
Salary: £30,971 - £33,088 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Full Time, Permanent 37 hours per week
Closing Date: 21st April 2025
Interview Date: 28th April 2025
Do you have excellent customer service skills, with some understanding of planning and scheduling? Do you thrive in a busy, fast paced environment, motivated by delivering a high-quality service to customers as well as achieving KPIs?
If so, this could be the perfect opportunity for you!
We’re looking for a Customer Repairs Planner to join our busy Home Maintenance Services Team to plan and schedule a range of repairs appointments for our customers. You’ll be responsible for managing the diaries for a number of trades colleagues to ensure customer repair appointments are booked in (and re-scheduled if necessary), ensuring trades colleagues use their time efficiently and that customers receive a quality repairs planning service.
You’ll need to be able to communicate effectively with a range of people from our customers, to trades colleagues, to Team Leaders and contractors – though a range of different channels. Good IT skills are a must, although it isn’t essential that you have DRS (our Planning system) experience, we can teach you that.
Sound like the role for you? Click here to read the fully job description and apply today!
What’s in it for you?
Working at whg means being part of a team that values flexibility, professional development, and a positive workplace culture. We offer:
- A competitive salary
- 27 days of annual leave (plus Christmas shut down)
- Access to an annual leave purchase scheme
- Participation in the defined benefit Local Government Pension Scheme or a choice of another great pension scheme
- A health cash plan to enhance your wellbeing and claim back costs of prescriptions, eye care, dental and complementary therapies
- A range of shopping and leisure discounts
- Structured learning and development opportunities
- Automatic membership of Colleague Voice
- A friendly workplace environment and commitment to work-life-balance
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2024. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
