Job Introduction
Application Support Analyst
Salary: £40,240 - £43,022 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Full Time, Permanent, 37 hours per week
Closing Date: 28th February 2025
First Stage Interview: W/C 3rd March 2025 (Teams)
Second Stage Interview: 10th & 12th March 2025 (In-person)
We have a rare and exciting opportunity for an Application Support Analyst to join our established IT team. In this role, you will be responsible for the support of a suite of Housing Management software applications and integrations. The successful candidate will identify improvements and efficiencies in business systems and related processes, and deliver change in an Agile environment, alongside colleagues from across the business.
Main job responsibilities:
- Provide software application support for all whg core applications, including assisting with system upgrades, liaising and working with whg third parties and colleagues from across the business.
- Planning, coordinating and supporting software upgrades where required and working with external suppliers to deliver on time and in budget
- Use Kanban, Agile and Scrum tools and processes to deliver value through effective change, working in close collaboration with Application Development.
- Responsible for incident and problem management, completing daily checks, responding to system alerts and adhering to ITIL4 aligned processes.
- Documenting knowledge articles and standard operating procedures and provide training to the IT Service Desk, sharing knowledge and providing support
- Contributing to the Change Advisory Board as required
- Assist the IT Trainer where required to support business areas outside of IT on the delivery of new applications or systems as part of Service Transition.
We're looking for someone who has:
- Significant experience of working in an IT Service Desk environment aligned with ITIL best practice
- Previous experience of supporting housing management software applications or similar and use of SQL as part of Incident and Problem investigation
- Knowledge of some or all the following applications:
- Active H, DRS, Versaa, Accuserv, Open Accounts
- Excellent communication and interpersonal skills
- Excellent problem-solving skills
- High levels of professionalism and integrity
- High levels of resilience and the ability to work under pressure, demonstrating sound organisational and planning skills
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.
We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.
We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.
For more information, read the full job description and visit www.whg.uk.com
