Job Introduction
Allocations Operations Manager
Salary: £46,156 - £48,239 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Full Time, 37 hours per week (min two days in the office however could be more depending on business needs)
Closing Date: 29th May 2025
1st stage Interviews Date: 9th June 2025 (Teams)
2nd stage Interview Date: To be confirmed (In Person)
We have an exciting opportunity in our Housing team for an experienced, innovative and highly motivated Allocations Operations Manager to drive our allocation and lettings service.
You will collaborate with cross-functional teams and local authorities, customers and other key partners and stakeholders to achieve high levels of customer satisfaction and develop strong working relationships.
The ideal candidate will have an understanding of advertising and allocating homes and must be a strong leader, with demonstrable experience in getting the best out of their team to enhance service delivery.
Main job responsibilities:
- To lead and manage the Allocations team, ensuring that skills within the team are developed to meet ongoing customer and business needs.
- Motivate and encourage the team to work innovatively, smartly and flexibly whilst also ensuring the team are highly engaged and working together collaboratively.
- Support the development of allocations-related strategies, policies and initiatives that maximise the best use of existing and future properties and lead on the implementation of these.
- Continually review the service to identify service improvements and ensure a high-quality service when letting our homes.
- Oversee the reletting of homes and first let for new build properties, ensuring that void times are kept to a minimum and empty properties are allocated fairly, in accordance with whg policies, procedures, service standards and local offers.
- Take the lead on the marketing strategy for homes, adopting an innovative and commercially minded approach to ensure homes are let in a timely manner.
- Actively encourage customer engagement by delivering improvements that are customer-driven and focused.
We're looking for someone who:
- Ideally has, is working towards or is willing to work towards a Level 4 certificate in Housing and CIH membership.
- Recent and relevant experience of working within Housing, with a thorough understanding of lettings and a proven ability to enhance service delivery.
- Experience of marketing and advertising homes either in a social or commercial setting.
- Experience of developing allocation strategies and policies, delivering value for money and cost reductions whilst improving service delivery.
- Strong leadership ability, with experience in effectively managing a team achieving high levels of engagement as well as high performance.
- Knowledge of statutory and regulatory requirements relevant to housing management, and a thorough understanding of operational practices relevant to the role.
- Awareness of current legislation affecting the Housing sector and welfare benefits.
- A customer focused approach, with excellent communication and IT skills.
What’s in it for you?
Working at whg means being part of a team that values flexibility, professional development, and a positive workplace culture.
We offer:
- A competitive salary
- 27 days of annual leave (plus Christmas shut down)
- Access to an annual leave purchase scheme
- Participation in the defined benefit Local Government Pension Scheme or a choice of another great pension scheme
- A health cash plan to enhance your wellbeing and claim back costs of prescriptions, eye care, dental and complementary therapies
- A range of shopping and leisure discounts
- Structured learning and development opportunities
- Automatic membership of Colleague Voice
- A friendly workplace environment and commitment to work-life-balance
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2024. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
