Job Introduction
Administrator (Home Maintenance Services)
Salary: £25,357 - £26,959 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Full Time, 37 hours per week
Closing Date: 21st April 2025
Interview Date: 30th April 2025
We have an exciting opportunity for an experienced Administrator to join our Planning Team to provide comprehensive administrative support. This will include responding to customer enquiries, keeping IT systems (MIS, asset data register and internal recording registers up to date.
If this is the job for you, then please read on….
Main job responsibilities:
- To provide a response to customer enquiries in an effective and timely manner.
- To maintain and update IT systems, including MIS with information relating to whg’s customers, repairs, and complaints with their resolution.
- To maintain the asset data register and internal recording registers.
- To provide administrative support in placing orders/raising jobs for appointments, progress chasing orders and advising customers accordingly.
- To provide assistance in preparing detailed reports though various systems.
- To conduct customer surveys and compile results.
We're looking for someone who has:
- A qualification at Level 2 in English and Maths
- Experience and knowledge of using IT based information to compile and produce reports, ideally with knowledge of housing management systems.
- The ability to effectively use Microsoft packages such as Word, Excel and Outlook.
- Excellent customer service skills.
- Experience of providing support to a number of people within a team environment.
- Excellent administration and organisational skills.
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2024. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
